Guest service in the hospitality industry /
Guest service in the hospitality industry /
3G E-Learning
- United States of America : 3G E-Learning, c2017
- xii, 232 pages : illustrations color
Includes index
Chapter 1 The basics of guest service -- Chapter 2 Customer feedback and tools -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Customer complaint management -- Chapter 5 Customer service in hospitality industry -- Chapter 6 Lodging operations management
English
9781680956610 [paperback]
Hospitality industry--Customer services.
Industries / Hospitality, Travel & Tourism.
338.4791 G93 2017
Includes index
Chapter 1 The basics of guest service -- Chapter 2 Customer feedback and tools -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Customer complaint management -- Chapter 5 Customer service in hospitality industry -- Chapter 6 Lodging operations management
English
9781680956610 [paperback]
Hospitality industry--Customer services.
Industries / Hospitality, Travel & Tourism.
338.4791 G93 2017