Total quality management / Angelita Ong Camilar-Serrano

By:

Serrano, Angelita Ong Camilar

Publisher: Manila, Philippines : Unlimited Books Library Services & Publishing, c2016Description: x, 252 pages : illustrationsContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9789719654391 [paperback]

Subject(s):

Total quality management

DDC classification:

Fil. 658.4013 Se487 2016

Contents:

Chapter one Introduction to TQM -- Chapter two Strategic Dimensions of Quality -- Chapter three Gurus of TQM -- Chapter four Kaizen: Concepts and Systems -- Chapter five Good Housekeeping -- Chapter six Phases in TQM Implementation -- Chapter seven TQM and Planning Tools -- Chapter eight Customer Value Strategy -- Chapter nine Quality Standards

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Filipiniana	College Library Hotel and Restaurant Management/Tourism	Fil. 658.4013 Se487 2016 c.2 (Browse shelf(Opens below))	c.2	Available	100915
Filipiniana	College Library Hotel and Restaurant Management/Tourism	Fil. 658.4013 Se487 2016 c.3 (Browse shelf(Opens below))	c.3	Available	100916
Filipiniana	Graduate School Library Annex	Fil. 658.4013 Se487 2016 c.1 (Browse shelf(Opens below))	c.1	Available	UC12-000004859

OBE approach

Includes bibliographical references.

English

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