Managing for quality and performance excellence / James R. Evans, William M. Lindsay.

By:

Evans, James R. (James Robert), 1950-

Contributor(s):

Lindsay, William M

Publisher: Australia : South-Western Cengage Learning, c2014Edition: Ninth editionDescription: xxi, 697 pages : illustrations ; 26 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781285094595 [paperback]

Subject(s):

DDC classification:

658.4013 Ev921 2014

Contents:

Chapter one Introduction to quality -- Chapter two Foundations of quality management -- Chapter three Customer focus -- Chapter four Workforce focus -- Chapter five Process focus -- Chapter six Statistical methods in quality management -- Chapter seven Design for quality and product excellence -- Chapter eight Measuring and controlling quality -- Chapter nine Process improvement and six sigma -- Chapter ten The Baldrige framework for performance excellence -- Chapter eleven Strategy and performance excellence -- Chapter twelve Measurement and knowledge management for performance excellence -- Chapter thirteen Leadership for performance excellence -- Chapter fourteen Building and sustaining quality and performance excellence

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Reference	Graduate School Library Annex	658.4013 Ev1t 2014 (Browse shelf(Opens below))	Available		uc12-000004759

Includes bibliographical references and index.

English

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