Quality and performance excellence : management, organization, and strategy / James R. Evans.

By:

Evans, James R. (James Robert), 1950-

Publisher: Mason, Ohio : South-Western/Cengage Learning, c2014Edition: Seventh editionDescription: xv, 479 pages : illustrations ; 23 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781133955931 [paperback]

Subject(s):

DDC classification:

658.4013 Ev92 2014

Online resources:

Contents:

Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Reference	Graduate School Library Annex	658.4013 Ev92 2014 (Browse shelf(Opens below))	Available		UC12-000004953

Includes bibliographical references and index.

English

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