Quality and performance excellence : management, organization, and strategy / James R. Evans.
Publisher: Mason, Ohio : South-Western/Cengage Learning, c2014Edition: Seventh editionDescription: xv, 479 pages : illustrations ; 23 cmContent type:- text
- unmediated
- volume
- 9781133955931 [paperback]
- 658.4013 Ev92 2014
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
Reference
|
Graduate School Library Annex | 658.4013 Ev92 2014 (Browse shelf(Opens below)) | Available | UC12-000004953 |
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| 658.4013 Ev1t 2013 Total quality management / | 658.4013 Ev1t 2013 Total quality management / | 658.4013 Ev1t 2014 Managing for quality and performance excellence / | 658.4013 Ev92 2014 Quality and performance excellence : | 658.4013 R65 2012 Total quality management / | 658.4013 T64 2018 Theory, practice and techniques in total quality management / | 658.402 D46 2003 Designing organizations to create value : |
Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
English
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