Total quality management / James R. Evans
Publisher: Andover : Cengage Learning Asia, c2013Edition: Ninth editionDescription: 484 pages : illustrationsContent type:- text
- unmediated
- volume
- 9719814633314 [newsprint]
- 658.4013 Ev1t 2013
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Reference | College Library Business Administration and Accountancy | 658.4013 Ev1t 2013 c.1 (Browse shelf(Opens below)) | c.1 | Available | UC11-000002951 | ||
Reserve | College Library Business Administration and Accountancy | 658.4013 Ev1t 2013 c.2 (Browse shelf(Opens below)) | c.2 | Available | UC11-000002950 | ||
Reference | Graduate School Library Annex | 658.4013 Ev1t 2013 (Browse shelf(Opens below)) | Available | UC12-000004801 | |||
Reference | Graduate School Library Annex | 658.4013 Ev1t 2013 (Browse shelf(Opens below)) | Available | UC12-000004560 | |||
Reference | Graduate School Library Annex | 658.4013 Ev1t 2013 (Browse shelf(Opens below)) | Available | UC12-000004549 | |||
Reference | Graduate School Library Annex | 658.4013 Ev1t 2013 (Browse shelf(Opens below)) | Available | UC12-000004637 | |||
Reference | Graduate School Library Annex | 658.4013 Ev1t 2013 (Browse shelf(Opens below)) | Available | UC12-000004740 |
Includes bibliographical references and index.
Chapter one Introduction to quality -- Chapter two Foundations of quality management -- Chapter three Customer focus -- Chapter four Workforce focus -- Chapter five Process focus -- Chapter six Statistical methods in quality management -- Chapter seven Design for quality and product excellence -- Chapter eight Measuring and controlling quality -- Chapter nine Process improvement and six sigma -- Chapter ten The Baldrige framework for performance excellence -- Chapter eleven Strategy and performance excellence -- Chapter twelve Measurement and knowledge management for performance excellence -- Chapter thirteen Leadership for performance excellence -- Chapter fourteen Building and sustaining quality and performance excellence
English
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