Local cover image
Local cover image

Total quality management / James R. Evans

By: Publisher: Andover : Cengage Learning Asia, c2013Edition: Ninth editionDescription: 484 pages : illustrationsContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9719814633314 [newsprint]
Subject(s): DDC classification:
  • 658.4013 Ev1t 2013
Contents:
Chapter one Introduction to quality -- Chapter two Foundations of quality management -- Chapter three Customer focus -- Chapter four Workforce focus -- Chapter five Process focus -- Chapter six Statistical methods in quality management -- Chapter seven Design for quality and product excellence -- Chapter eight Measuring and controlling quality -- Chapter nine Process improvement and six sigma -- Chapter ten The Baldrige framework for performance excellence -- Chapter eleven Strategy and performance excellence -- Chapter twelve Measurement and knowledge management for performance excellence -- Chapter thirteen Leadership for performance excellence -- Chapter fourteen Building and sustaining quality and performance excellence
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Reference Reference College Library Business Administration and Accountancy 658.4013 Ev1t 2013 c.1 (Browse shelf(Opens below)) c.1 Available UC11-000002951
Reserve Reserve College Library Business Administration and Accountancy 658.4013 Ev1t 2013 c.2 (Browse shelf(Opens below)) c.2 Available UC11-000002950
Reference Reference Graduate School Library Annex 658.4013 Ev1t 2013 (Browse shelf(Opens below)) Available UC12-000004801
Reference Reference Graduate School Library Annex 658.4013 Ev1t 2013 (Browse shelf(Opens below)) Available UC12-000004560
Reference Reference Graduate School Library Annex 658.4013 Ev1t 2013 (Browse shelf(Opens below)) Available UC12-000004549
Reference Reference Graduate School Library Annex 658.4013 Ev1t 2013 (Browse shelf(Opens below)) Available UC12-000004637
Reference Reference Graduate School Library Annex 658.4013 Ev1t 2013 (Browse shelf(Opens below)) Available UC12-000004740

Includes bibliographical references and index.

Chapter one Introduction to quality -- Chapter two Foundations of quality management -- Chapter three Customer focus -- Chapter four Workforce focus -- Chapter five Process focus -- Chapter six Statistical methods in quality management -- Chapter seven Design for quality and product excellence -- Chapter eight Measuring and controlling quality -- Chapter nine Process improvement and six sigma -- Chapter ten The Baldrige framework for performance excellence -- Chapter eleven Strategy and performance excellence -- Chapter twelve Measurement and knowledge management for performance excellence -- Chapter thirteen Leadership for performance excellence -- Chapter fourteen Building and sustaining quality and performance excellence

English

There are no comments on this title.

to post a comment.

Click on an image to view it in the image viewer

Local cover image

Powered by Koha