Front office operations and management / Ahmed Ismail.
Publisher: Albany, NY : Delmar Thomson Learning, c2005Description: xvi, 355 pages : illustration ; 25 cmContent type:- text
- unmediated
- volume
- 9812655131 [newsprint]
- 647.94068 Is5 2005
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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Reference
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College Library Hotel and Restaurant Management/Tourism | 647.94068 Is5 2005 (Browse shelf(Opens below)) | c.1 | Checked out | 07/27/2015 | 82651 | |
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Reference
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College Library Hotel and Restaurant Management/Tourism | 647.94068 Is5 2005 (Browse shelf(Opens below)) | c.2 | Available | 82652 |
Browsing College Library shelves, Shelving location: Hotel and Restaurant Management/Tourism Close shelf browser (Hides shelf browser)
| 647.94068 D63 1997 Dimensions of the hospitality industry : | 647.94068 H802 2015 Hotel housekeeping training manual with 150 SOP/ | 647.94068 H828n 2013 hospitality reception and front office : | 647.94068 Is5 2005 Front office operations and management / | 647.94068 Is5 2005 Front office operations and management / | 647.94068 Is83 2010 Front office operations and management / | 647.94068 K44 c2013 Key concepts in hospitality management / |
Includes index.
Contents: Chapter 1 Hotels - Past and Present -- Chapter 2 Hotel Classifications -- Chapter 3 The hotel guest -- Chapter 4 The Guest -- Chapter 4 The Guest Room -- Chapter 5 Hotel Organization -- Chapter 6 Front office Overview -- Chapter 7 Room Rate Structure -- Chapter 8 The Property Management System -- Chapter 9 Guest Accounting -- Chapter 10 Night Audit -- Chapter 11 Housekeeping -- Chapter 12 Reservations and Forecasting -- Chapter 13 Measuring Hotel Performance -- Chapter 14 Guest Service.
English
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