Guest service in the hospitality industry / 3G E-Learning
Publisher: United States of America : 3G E-Learning, c2017Description: xii, 232 pages : illustrations colorContent type:- text
- unmediated
- volume
- 9781680956610 [paperback]
- 338.4791 G93 2017
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Reference | Graduate School Library Annex | 338.4791 G93 2017 (Browse shelf(Opens below)) | Available | UC12-000002620 |
Includes index
Chapter 1 The basics of guest service -- Chapter 2 Customer feedback and tools -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Customer complaint management -- Chapter 5 Customer service in hospitality industry -- Chapter 6 Lodging operations management
English
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