Customer service in travel & tourism / 3G E-Learning

Contributor(s): Publisher: United States of America : 3G E-Learning, c2019Description: xii, 280 pages : illustrations (chiefly color)Content type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781984624703 [paperback]
Subject(s): DDC classification:
  • 647.94068 C96 2019
Contents:
Chapter 1 Introduction to customer service -- Chapter 2 The financial and behavioral impacts of customer service -- Chapter 3 Customer behavior process to tourism -- Chapter 4 Developing and maintaining a service culture -- Chapter 5 Managing service encounters -- Chapter 6 Market research
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Item type Current library Call number Status Date due Barcode
Reference Reference Graduate School Library Annex 647.94068 C96 2019 (Browse shelf(Opens below)) Available 102283

Includes bibliographical references and index

Chapter 1 Introduction to customer service -- Chapter 2 The financial and behavioral impacts of customer service -- Chapter 3 Customer behavior process to tourism -- Chapter 4 Developing and maintaining a service culture -- Chapter 5 Managing service encounters -- Chapter 6 Market research

English

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