Customer service in travel & tourism / 3G E-Learning
Publisher: United States of America : 3G E-Learning, c2019Description: xii, 280 pages : illustrations (chiefly color)Content type:- text
- unmediated
- volume
- 9781984624703 [paperback]
- 647.94068 C96 2019
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Reference | Graduate School Library Annex | 647.94068 C96 2019 (Browse shelf(Opens below)) | Available | 102283 |
Includes bibliographical references and index
Chapter 1 Introduction to customer service -- Chapter 2 The financial and behavioral impacts of customer service -- Chapter 3 Customer behavior process to tourism -- Chapter 4 Developing and maintaining a service culture -- Chapter 5 Managing service encounters -- Chapter 6 Market research
English
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