Quality service management in tourism and hospitality / Daryl Ace V. Cornell, Ronald G. Manzano, Reil G. Cruz (coordinator)

By: Contributor(s): Series: HRM-TOURISM SeriesPublisher: Manila, Philippines : Rex Book Store, c2020Edition: First editionDescription: vi, 165 pages : illustrationsContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9786210403794 [newsprint]
Subject(s): DDC classification:
  • Fil. 338.4791 C81 2020
Contents:
Introduction to quality service management in tourism and hospitality -- Guestology -- Strategies for quality service in tourism and hospitality -- The guest and the service setting -- Service staffing in tourism and hospitality industry -- Designing and managing service -- Balancing demand and productive capacity for quality service -- Co-creation of quality service -- Service failures and service recovery -- Service excellence and leadership
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Filipiniana Filipiniana College Library Filipiniana Fil. 338.4791 C81 2020 c.1 (Browse shelf(Opens below)) c.1 Available UC11-000003068
Filipiniana Filipiniana College Library Filipiniana Fil. 338.4791 C81 2020 c.2 (Browse shelf(Opens below)) c.2 Available UC11-000003069
Filipiniana Filipiniana College Library Filipiniana Fil. 338.4791 C81 2020 c.3 (Browse shelf(Opens below)) c.3 Available UC11-000003070

Includes bibliographical and index

Introduction to quality service management in tourism and hospitality -- Guestology -- Strategies for quality service in tourism and hospitality -- The guest and the service setting -- Service staffing in tourism and hospitality industry -- Designing and managing service -- Balancing demand and productive capacity for quality service -- Co-creation of quality service -- Service failures and service recovery -- Service excellence and leadership

English

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