Business communication : building critical skills / Kitty O. Locker, Stephen Kyo Kaczmarek.

Various multi-media instructional resources are available to supplement the text.

Includes index.

Chapter one Business, Communication, Management and Success -- Chapter two Adapting Your Message to Your Audience -- Chapter three Communicating Across Cultures -- Chapter four Planning, Writing and Revising -- Chapter five Designing Documents, Slides and Screens -- Chapter six You-Attitude -- Chapter seven Positive Emphasis -- Chapter eight Reader Benefits -- Chapter nine Formats for Letters and Memos -- Chapter ten Informative and Positive Messages -- Chapter eleven Negative Messages -- Chapter twelve Persuasive Messages --- Chapter thirteen E-mail Messages and Web Writing -- Chapter fourteen Editing for Grammar and Punctuation -- Chapter fifteen Choosing the Right Word -- Chapter sixteen Revising Sentences and Paragraphs -- Chapter seventeen Listening -- Chapter eighteen Working and Writing in Teams -- Chapter nineteen Planning, Conducting, and Recording Meetings -- Chapter twenty Making Oral Presentations-- Chapter twenty-one Proposals and Progress Reports -- Chapter twenty-two Finding, Analyzing, and Documenting Information -- Chapter twenty-three Short Reports -- Chapter twenty-four Long Reports -- Chapter twenty-five Using Visuals -- Chapter twenty-six Researching Jobs -- Chapter twenty-seven Resumes -- Chapter twenty-eight Job Application Letters -- Chapter twenty-nine Job Interviews -- Chapter thirty Follow-up Letters and Calls and Job Offers

English