Umiker's management skills for the new health care supervisor / Charles R. McConnell.

Revised edition of: Management skills for the new health care supervisor / William Umiker. 3rd ed. 1998.

Includes bibliographical references.

Chapter one Do You Really Want to be a Supervisor -- Chapter two Customer Service -- Chapter three Planning -- Chapter four Organizing, Coordinating and Reengineering -- Chapter five Position Descriptions and Performance Standards -- Chapter six Policy Making and Implementation -- Chapter seven Personnel Recruitment and Selection -- Chapter eight Orientation and Training of New Employees -- Chapter nine Team Building -- Chapter ten Safety and Workplace Violence -- Chapter eleven Leaders and Managers -- Chapter twelve Coaching -- Chapter thirteen Morale and Invitation -- Chapter fourteen Rewards and Recognition -- Chapter fifteen Performance Feedback -- Chapter sixteen Counseling: Preventing Bigger Problems -- Chapter seventeen Disciplining: Corrective Action for Behavior Problems -- Chapter eighteen Cultural Diversity: Managing the Changing Workforce -- Chapter nineteen Conflict and Confrontation -- Chapter twenty Employees with Problems -- Chapter twenty-one Employees with Negative Attitudes -- Chapter twenty-two Coping with Hostile People -- Chapter twenty-three Complaints and Grievances -- Chapter twenty-four Personnel Retention -- Chapter twenty-five Managed Care -- Chapter twenty-six Budgets and Cost Control -- Chapter twenty-seven Job Redesign: A Paradigm Shift -- Chapter twenty-eight Adjusting to Change -- Chapter twenty-nine Encouraging Creativity -- Chapter thirty Staff Development -- Chapter thirty-one Delegation and Empowerment -- Chapter thirty-two Spoken Communication -- Chapter thirty-three Written Communication -- Chapter thirty-four How to Hold More Effective Meetings -- Chapter thirty-five Decision Making and Problem Solving -- Chapter thirty-six Negotiating Skills -- Chapter thirty-seven Time Management -- Chapter thirty-eight Coping with Stress and Burnout -- Chapter thirty-nine Career Development for Supervisors -- Chapter forty Succession Planning -- Chapter forty-one Networks and Organizational Politics

English