TY  - BOOK
AU  - Abbott,Peter
AU  - Lewry,Sue
TI  - Front office: procedures, social skills, and management 
SN  - 0750642300 (paperback)
U1  - 651.3 Ab2 1999 
PY  - 1999///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Hotel front desk personnel
KW  - Hotel management
N1  - Includes index; Contents: Part 1 Procedural Aspects -- Part 2 Dealing with People -- Part 3 Increasing Yield -- Part 4 Management Aspects
UR  - http://www.loc.gov/catdir/enhancements/fy1117/91160217-d.html
ER  -