TY - BOOK ED - 3G E-Learning TI - Theory, practice and techniques in total quality management SN - 9781680947830 [paperback] U1 - 658.4013 T64 2018 PY - 2018/// CY - United States of America PB - 3G E-Learning KW - Total quality management N1 - Includes index; Chapter 1 Quality management -- Chapter 2 Principles of quality management -- Chapter 3 Statistical process control process capability -- Chapter 4 TQM maintenance -- Chapter 5 Business process reengineering -- Chapter 6 Tools and techniques for quality management -- Chapter 7 Quality systems organizing and implementation ER -