TY  - BOOK
ED  - 3G E-Learning
TI  - Guest service in the hospitality industry
SN  - 9781680956610 [paperback]
U1  - 338.4791 G93 2017 
PY  - 2017///
CY  - United States of America
PB  - 3G E-Learning
KW  - Hospitality industry
KW  - Customer services
KW  - Industries / Hospitality, Travel & Tourism
N1  - Includes index; Chapter 1 The basics of guest service -- Chapter 2 Customer feedback and tools -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Customer complaint management -- Chapter 5 Customer service in hospitality industry -- Chapter 6 Lodging operations management
ER  -