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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Series: Irwin/McGraw-Hill series in operations and decision sciences
Edition: Fifth edition
Publisher: Boston : McGraw-Hill/Irwin, c2006
Online access:
Availability: Items available for loan: Graduate School Library (1)Location, call number: Annex 658 F58 2006.

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