Managing quality customer service : a practical guide for establising a service operation / William B. Martin

By: Series: A fifty-minute series bookPublisher: New Delhi : Viva Books Private Ltd., c2004Description: vii, 94 pagesContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 8176495921 [paperback]
Subject(s): DDC classification:
  • 658.812 M36 2004
Contents:
Stage one Understand your customers -- Stage two Set quality service standards -- Stage three Build a winning team -- Stage four Check up regularly -- Stage five Provide proactive problem solving
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Reference Reference Graduate School Library Annex 658.812 M36 2004 (Browse shelf(Opens below)) Available UC12-000005650

Stage one Understand your customers -- Stage two Set quality service standards -- Stage three Build a winning team -- Stage four Check up regularly -- Stage five Provide proactive problem solving

English

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