Supply chain excellence : a handbook for dramatic improvement using the SCOR model / Peter Bolstorff and Robert Rosenbaum.

Includes bibliographical references and index.

Chapter one The supply chain operations reference model -- Chapter two Phase 0: build organizational support for supply chain improvement -- Chapter three Phase one: Define project scope -- Chapter four Phase 2: Analyze performance -- Chapter five Phase 2: Data, benchmarks, and competitive requirements -- Chapter 6 Phase 2: Scorecards and gap analysis -- Chapter seven Phase 2: Defect analysis -- Chapter eight Phase 3: Develop the project portfolio -- Chapter nine Phase 3: Refine the project portfolio -- Chapter ten Phase three: Opportunity analysis -- Chapter eleven Phase four: Lay groundwork to implement projects -- Chapter twelve Phase four: From portfolio development to implementation -- Chapter thirteen Phase four Initiate implementation -- Chapter fourteen Phases 2-4: The staple yourself interview and SCOR level 3 -- Chapter fifteen Phase 4: Solution design -- Chapter sixteen Phase 4: Level 4 process development and the storyboard -- Chapter seventeen Phase 4: Configure, solution test, pilot, refine, and roll out -- Chapter eighteen Phase 4: Supply chain strategy -- Chapter nineteen Extend to the greater value chain

English