Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen.

By:

Vallen, Gary K

Contributor(s):

Vallen, Jerome J

Publisher: Singapore. : Pearson Education, c2010Edition: Eighth editionDescription: xvi, 604 pages : illustrations, map ; 27 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9789810697525 [newsprint]
0132059673

Subject(s):

DDC classification:

647.94068 V183 2010

Online resources:

Table of contents only

Contents:

Chapter one The Traditional Hotel Industry -- Chapter two The Modern Hotel Industry -- Chapter three The Structures of the Hotel Industry -- Chapter four Forecasting Availability and Overbooking -- Chapter five Global Reservations Technologies -- Chapter six Individual Reservations and Group Bookings -- Chapter seven Managing Guest Services -- Chapter eight Arrival, Registration, Assignment, and Rooming -- Chapter nine The Role of the Room Rate -- Chapter ten Billing the Guest Folio -- Chapter eleven Credit and the City Ledger -- Chapter twelve Cash Transactions -- Chapter thirteen The Night Audit -- Chapter fourteen Hotel Technology

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Reference	Graduate School Library Annex	647.94068 V183 2010 (Browse shelf(Opens below))	Available		UC12-000002780

Includes bibliographical references and index.

English

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