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Managing quality customer service : a practical guide for establising a service operation / William B. Martin by Series: A fifty-minute series bookPublisher: New Delhi : Viva Books Private Ltd., c2004
Availability: Items available for loan: Graduate School Library (1)Location, call number: Annex 658.812 M36 2004.

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Effective videoconferencing : techniques for better business meetings / Lynn Diamond, Stephanie Roberts. by Series: Fifty-Minute seriesPublisher: Menlo Park, California : Crisp Publications, c1996
Availability: Items available for loan: Graduate School Library (2)Location, call number: Mezzanine 621.3885 D54 1996, ...

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