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Guest service in the hospitality industry / 3G E-Learning

Contributor(s): Publisher: United States of America : 3G E-Learning, c2017Description: xii, 232 pages : illustrations colorContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781680956610 [paperback]
Subject(s): DDC classification:
  • 338.4791 G93 2017
Contents:
Chapter 1 The basics of guest service -- Chapter 2 Customer feedback and tools -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Customer complaint management -- Chapter 5 Customer service in hospitality industry -- Chapter 6 Lodging operations management
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Holdings
Item type Current library Call number Status Date due Barcode
Reference Reference Graduate School Library Annex 338.4791 G93 2017 (Browse shelf(Opens below)) Available UC12-000002620

Includes index

Chapter 1 The basics of guest service -- Chapter 2 Customer feedback and tools -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Customer complaint management -- Chapter 5 Customer service in hospitality industry -- Chapter 6 Lodging operations management

English

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