Guest experience in selected budget hotels in Cebu City

Title: Guest experience in selected budget hotels in Cebu City
Author(s): Batoon, Mary Nicole; Delabrino, Jude; Ducut, Adrianne Mae; Leyson, Cleo; Librea, Stephanie Lyn
Call Number: T B32 2023
Abstract: This study focuses on assessing the guest experience in selected budget hotels in Cebu City, Philippines, aiming to provide valuable insights and recommendations for operational enhancements, revenue generation, and increased profitability. By employing a thematic approach to qualitative research and utilizing data gathered through observations, actions, and face-to-face interviews conducted in ten different budget hotel establishments, the research delves into the unique characteristics and challenges of budget accommodations in Cebu City.
Subject: Budget Hotel; Customer Expectations; Customer Service; Excellent Service; First impression; Guest; Guest experience
Course: Bachelor of Science in Hospitality Management
Number of Pages: viii, 138 pages
Publications: Cebu City, Philippines: University of Cebu, 2023
Branch Library: College / Main Library
Shelving Location: 4th Floor