Customers experience technological innovation in a hotel in Cebu

Title: Customers experience technological innovation in a hotel in Cebu
Author(s): Bacalso, Gerah Mae B.; Bonsit, Shenaia Mae L.; Lara, Marben S.; Lawas, Fel Ivan; Sungahid, Alfhia Monich
Call Number: T B12 2023
Abstract: During the pandemic, hotel industries used industry 4.0 technologies like self-check-in-kiosks and AIs that communicate with guests and satisfy their needs and wants. It was way faster and easier to make a transaction at a hotel. And now, most hotels use innovative technology to accommodate their customers in a mannerly way.
Subject: new technology; consumer; customer experience; customer expectation; customer satisfaction; contactless technology; efficiency; perceived control; reliability; convenient; technological innovation
Course: Bachelor of Science in Hospitality Management
Number of Pages: 72 pages
Publications: Cebu City, Philippines: University of Cebu, 2023
Branch Library: College / Main Library
Shelving Location: 4th Floor